Alipay – Checking Your Order Status

The Field Guide — Tue, 17 Feb 2009 06:26:33 +0000

Where’s My Stuff?

That’s probably what you want to know. Well, there are a few likely scenarios:

Waiting for the Buyer to pay 等买家付款

If you didn’t type in your password to confirm payment directly after ordering, then you may need to return to this screen to pay. Click on the 付款 link to pay for your order, or check our guide to Alipay transactions.

Buyer has paid, waiting for Seller to ship 买家已付款，等待卖家发货

If this message persists for more than a few days, you should contact the Seller. They may be out of the product in question, or waiting to confirm some details with you. Ideally you can contact the Seller to confirm these details before you buy. See our Guide to Chatting with the Seller.

Seller has shipped, waiting for Buyer to confirm receipt 卖家已发货，等待买家确认

If you haven’t already received it, your package should be on it’s way. Don’t confirm until you receive the goods and everything checks out okay. Or contact the Seller if you are experiencing a delay.

The Transaction is Complete 交易成功

You have received the product and paid for it. Success!

The Transaction is Canceled 交易关闭

Maybe the Seller was out of stock. Maybe you never came back to pay. Somehow, transaction never happened.

If you see any other messages in this area, please let us know in the comments.

Taobao Field Guide » order status