Enter Recharge Numbers Online
Back from the Post Office, Recharge Slip in Hand
So you have already signed up for a Taobao account, and then you bought a recharge slip. Now you will use that recharge slip to add money to your Taobao account. First click on this link. It will open up the recharge screen on Taobao. You will have to sign in with your username and password. Click There It’s called 网点充值 
Now choose this one called 用网汇e充值 
Now you will enter in the two numbers. The first one is the top number on the post office receipt. The second one is the six-digit number that you typed in at the Post Office.
Success!
Now your account is charged with money! Take a look by clicking on the link circled here. Or you can find out your account balance by checking your Alipay Transaction Control Panel.
You’re ready to buy stuff now!
When you add money to your Taobao account, it will stay in your account until you spend it. Before you take those first steps out into the world of Taobao, you might want to take a short primer on buying stuff, and then look around at all the cool stuff there is to buy.
How do I find out how much money I have in my account?!
To find out your account balance, check your Alipay account. Info updated into post.
What has happened to TaoBao? When I try to add money it says that i cant?!?!
currently not working?
Hey folks. Seems like a temporary disruption of Alipay’s Wanghui E service.
I have seen this before. It should be back online in a few hours.
Hah…I just picked up a wanghuiE slip for 3000 kuai and service already down for 2 days. Hope it comes back online soon.
Thanks for the Field Report, Wuxia.
It does seem like this part of Alipay is still currently not working. There is plenty of angry rabble on the Alipay message boards.
http://club.alipay.com/help/show_help-147-2–7202754-.htm
We will keep our eyes on it.
Yey! it worked!
Hey that’s great! Thanks Wuxia.
So if I go to the post office and get a sheet and then enter the numbers and it gives me the success screen, why don’t I see any balance for myself at the Alipay transaction control panel? What went wrong?
Hi Russell, Are you seeing a balance of 0.00 or do you see no numbers at all?
Try checking at this link:
https://taobao.alipay.com/user/user_guid_to_apply_cert.htm
how do i buy recharge card online
Hi Stanley, If you are not in China and can’t buy a paper recharge slip, our advice is to work with a Taobao Agent. There are places where you can buy Taobao recharge cards online, but the expense is actually greater than the small commission that these agents charge. Plus, the agents offer much more service for that lower cost. Check ‘em out.
Is something wrong with WangHui E again? I can’t seem to recharge my account
Could be. The system seems to hiccup sometimes. Wait a couple of hours and if it is still giving you trouble, let us know!
Strange…I’ve been unable to recharge for over 24 hours. Am I doing something incorrect? This is the message I get: 网络异常
Any suggestions?
Hi MRC, I met this problem before, and I called taobao service hotline, they’d usually first suggest you to to to IE options to clean up cookies and temperary file first, restart IE and log in again. you try again after you log in, if it still doesn’t work, then they’d say, hmmmm… looks like the server is not fixed yet…. but I saw on the forume, some ppl recharged successful after they did this. if not, you’ll have to wait for some more hour then…. Good luck!
Laobanniang always comes through with the info! Try out the IE cookies fix and let us know if you still have trouble, MRC.
Thanks for all the suggestions! I tried Labanniang’s suggestions however it still did not work. Finally, I called the hotline and it turns out they are having server issues with WangHui E service and just asked me to try again on Monday.
However, when I went to look at my account, it seems that one of my attempts actually worked because my money is now in the account! I have no idea how this happened.
I’m not sure what the issue is with their server, but the lady on the phone said they have been having complaints since after the Dragon Boat Festival.
For reference, the hotline number is (0571)8815-6688
Thanks for the Field Report, MRC! We may have to make you a TFG Deputy.
i am not in china.i want to buy ticket.can i let my mum go post office rechange my money?how?
If you’re not in China, it won’t be possible to recharge your account. But that’s okay because there is a much easier way to buy from Taobao for you. Just contact a good Taobao Agent.
These guys just make it happen, and I love that about ‘em.
I was able to add money, but now Alipay wants to install an IE control, and Taobao wanted to install something from the ZHEJIANG COMPANY NAME IN ALL CAPS. Is it necessary to install these for correct functionality? And if so, does this mean that Opera can’t be used with Taobao?
Thats a big yes.
For optimum Taobao experiences, stick with IE. Firefox should also work, as will Chrome, usually. I use Chrome, but still periodically have to copy/paste the address into IE when I have to type in a password.
Opera is just a bit too far outside the mainstream for Taobao’s security measures. But the wonderful people at the Alipay UED team are always making updates and refinements. Maybe Opera will be added to the mix sometime soon.
How about the plugin with the dodgy name? It’s software that can potentially sieze control of my whole system. QQ has a bad reputation, and I’m not sure about Taobao or Alipay.
IE keeps briefly saying it blocked the ZHEJIANG plugin from installing due to security reasons, and then flashing to the alipay plugin, which never seems to install. Let me guess, taobao is hard-coded to IE6…I’ve got IE8 on Vista.
I’m also curious as to how Chrome could work, given that the plugin only works on (some versions of) IE. I can’t buy now.
Hey Vern,
All this stuff should work. Alipay is supposed to work on at least all versions of IE, and it really has a strong connection with IE8 in particular.
If you see the ZHEJIANG plugin when you access Taobao or Alipay, go ahead and install it. I think you can override IE’s objections by clicking where it says ‘We blocked this plugin’
I will be in Beijing only for a few weeks and probably won´t have time to play with Taobao, nor is my Chinese advanced enough, but there is an elextronic dictionary (Korean product) I want to buy and probably cannot find it elsewhere or in normal shops. I´ve signed up for Taobao to send a message to the seller, which is not an individual but a company dealing with such dictionaries located at BFSU. (No reply yet) As they put in on their Taobao profile, they prefer online transactions and goods are cheaper on the net and I don´t know whether they will be willing to sell me the dictionary personally.
I was wondering is there something like Taobao Now that would help me get good from Taobao IN CHINA??
Thanks
Hi Cathy, Understand that you have to hit the ground running. I think that any of the agents listed on our Taobao Agents page will be happy to send your package wherever you may be. Good luck!
Hi!
I can’t go to my “已买到的宝贝” , the speed is real slow and it seems to be impossible to get in.
Except this one , taobao website still work normally …
Hi Poooh, I tried just now, it works fine. try again later, I think it might be temporary problem~ =)
The first screenshot has changed, the item circled doesn’t appear (at least in my alipay)
Hi. First, thank you so much for this website; I have been in Shanghai for 4 years and now is the first time I’m using Taobao by myself.
I just used your information to add money to my account (yeah!). I am using Safari 4, and noticed some difference in your screen shots on mine (just like Henry did). No matter, I figured it out. All the characters you point us to are still there.
One really cool thing you can consider is turning all this into a movie and posting on QuickTime; new Snow Leopard for Mac can make this really easy.
Hi Mike, Thanks a lot for your suggestion!!=D We think it’s a really cool idea! We definitely will consider add some movies to some of our most viewed key guides. It’s just only Laoban and Laobanniang(ME~) working on TFG on our week day evenings and weekends, there’s a lot work piling up when the website gets more and more attention. We’re kinda short handed… We’ll try our best to make it happen soon… =’D
Hi, I have some problem here with recharging. I bought the recharge card from the post office here, i successfully added the money as it’s shown here, but then i check my account and the balance is 0,00!!!
what should i do?
Also, i have problems with linking the bank card to taobao, the “button” doesn’t seem to work at the last part (i passed the id part)…..
Getting sick of all these mafan!!!
I really messed up… I forgot my password for my wang hui E card, what do I do now?
Hi Charmaine,I just find an answer on the internet. Looks like you need to go to the post office to 挂失密码(Gua4 shi1 mi4 ma3)(report lost of password). You’ll need to bring your passport to confirm your identity, and your wanghui-e recharge receipt. You’ll have to wait for 7 days before you can go to the post office again to reset the password(重置密码chong2 zhi4 mi4 ma3) for the same receipt, so DON’T throw it away until your money is in your Alipay balance. Good luck~~ =) BTW, The post office will charge you 10 kuai for reseting your password…
Thank you – your field guides are a wealth of information and I am so grateful for your help!
Hello Field Guide, I recharged today successfully of 100 yuans following the same procedure as you mentioned. I noticed that i got 150 points. Can you tell me what are these points for ???
The points are Alipay points, they are given to you as an award for charging money in your Alipay account. they can be used to attend Taobao organized activities such as lucky draws, exchange for coupons or exchange for products etc. Taobao often has these activities around holidays.
Hello friends,
I bought a recharge coupon(Wang hui e) from Post-office on 1 march and when i came back to my room and entered the correct details to recharge then i got this message 该汇票号已充值成功，请查询。 From that very time i am getting the same message again and again. Please suggest me what should i do for this.
This message means you have successfully put your money in your alipay account. Please check your balance.
Yes laobanniang but i haven’t received the amount of 100 yuans…I was already having 100 yuans in my zhifubao and it should be 200 but it is same 100…I just returned from the post office they said me to contact taobao care for help…But my Chinese is so bad…I will have to take help of my friend…Is there any hotline(care) in English too ?
That’s weird…. Taobao doesn’t have hotline in English, but you can try speak English with the staff. They’re all young people, should be able to understand some English. Taobao Service Number: 0571-88157858
I called on this telephone number with the help of my Chinese friend…they told that there was a system problem…assured that i might get the money in my account by tomorrow evening 6 pm…keeping my fingers crossed !
I received the sum ! Thankx to Taobao !
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