Is this Seller Reliable? – Looking at Feedback
First please remember that most Taobao Sellers are quite reliable. And this robust feedback system is a big reason why. Some Sellers even have 100% flawless records after thousands of transactions.
I’m pretty laid back about who I buy from. But when I make any big purchase, I do a little research to make sure that the Seller is on the up-and-up. Here’s how to do it.
Look Here for the Seller’s Feedback Rating
Is This Seller Good? The Quick Answer
Here’s the quick litmus test for deciding if the seller is reliable. Every transaction is different, but in general, you should look for Sellers that have: At Least 500 transactions and above 99% Feedback.
Hearts < Diamonds < Crowns
These represent how many transactions the Seller has successfully handled.
Red, Yellow and Black Flowers
Click on the number (the 308 on the screenshot above) and you can see how a detailed breakdown of the Seller’s transactions. You will be taken to a page with a chart that looks like this.
Red = Positive Feedback
Yellow = Neutral
Black = Negative Feedback
There will be two charts on the screen. The top one rates the person as a Seller. The bottom one rates them as a Buyer. Yeah… buyers get feedback too.
Good Feedback is Boring. Bad Feedback is Interesting
Update – new additions to the system
As of February 15, Taobao has added to their feedback system with a five-star rating scale to evaluate Seller Speed, Accuracy and Attitude. As this system starts getting used, we will update you with some tips on how to evaluate that information.
A Word About Leaving Bad Feedback