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Instant Messaging with the Seller

If you want to ask the Seller a question (and we think its a good idea to always ask some questions) then the Wangwang Chat program is the best place to do it. You’ve probably seen this blue waterdrop-lookin guy around the website. That is the button that invites you to open up a chat with a Taobao Seller. First check to see if they are online:

If they are online, just click on the button (and brace for emoticons!)  Wangwang should appear in a pop-up window. Or if it is your first time, you may be prompted to install some plug-ins.

There is also standalone Wangwang Chat software, but it is noisy and I don’t like using it. It is probably most useful for Sellers who are online all day, but if you want to give it a try if you’d like. It has the added benefit of keeping official chat records.

When chatting with a supplier, start with a big ni hao. When they reply, copy/paste the link of the product you are looking at, and follow up with your questions. See our guide on What to Ask a Taobao Seller to learn more.

Update: if you have trouble getting the chatting to work right, try clicking the little chat button from a different page. You can find chat buttons on the search page, on the product page, on the seller page, and from your shopping cart. Each of these buttons may behave differently. So if you have problems with one, try another.

(The link from the product description page works best for me.)


  • Myl said:

    I usually use the Ali wangwang program to contact with sellers in English, but I can not read Chinese. I find difficult to understand the program options. I wondered if it does not have any English version or if there is any way to change the language of the program. Do you know it?

  • The Field Guide (author) said:

    Sorry, no English version. You can use Google Translate to help you translate phrases via copy/paste.

  • Feyruz said:

    hello I want buy something I even choosen what i want And i get registrated too but I dont know how to buy

  • cain said:

    um… I tried to contact a seller, but it prompt me to install ali wangwang every time. I already install it, but everytime I click chat button, it still prompt me to install the chat program again. I also reinstall it a few time, but it still won’t direct me. um, what should I do?

  • Geeker said:

    Installed ali wangwang, but it had to verify my acc, which requires to key in a code sent thru sms on a china phone number. I live in singapore, so…
    The last time(few yrs back), there’s no such system. And i was able to communicate with sellers.

    @cain Your browser should open ali wangwang. I’m using Chrome with no prob. Which browser are you using?

  • jodie said:

    hi…..I just wanted to ask how to browse the site in english…..all mI seem to be able to get is chinese…i am trying to find a particular item…..so want to search in english…any ideas?

  • taobao addicted said:

    hello can someone help. i have lost my web browser chat on mozilla firefox. do i need to download something? when i click on the blue jumping face icon thing to start chat, it says not associated with any protocol.

    i tried it on internet explorer and no problems at all. same like before.


  • A said:

    can you help me? i am trying to download the chat program but when i go to download the program and run it i get this error…

    NSIS ERROR-installer integrity check has failed.Common causes could include incomplete download and damaged media. contact the installer’s author to obtain a new copy. more information at http://nsis.sf.net/NSIS_Error

    please help me if u can.

    thanks in advanced.

  • Linsy said:

    I downloaded the wangwang standalone chat system, i think it works like windows live messenger rite, so I need to register a wang wang acc first? how can i do that? Thanks

  • lazy said:

    hello, i want to ask that can i chat with other buyers who bought the product i want to buy? and how can i do it?

  • Nora said:

    I used to be suggested this blog by my cousin. I’m now not positive whether this submit is written through him as nobody else understand such detailed approximately my difficulty. You’re amazing!
    Thank you!

  • Lyudmila said:

    I registered on taobao but Couldn to register Alipay. How do I register? Help.
    And can buy without Alipay, and use a bank card?
    I am very grateful for your response.
    Yours Lyudmila.

  • Go said:

    how to copy picture to ali wang wang? I want to send picture to show seller

  • isa said:

    hi how do i get Wangwang Chat in english?

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