Instant Messaging with the Seller
If you want to ask the Seller a question (and we think its a good idea to always ask some questions) then the Wangwang Chat program is the best place to do it. You’ve probably seen this blue waterdrop-lookin guy around the website. That is the button that invites you to open up a chat with a Taobao Seller. First check to see if they are online:
If they are online, just click on the button (and brace for emoticons!) Wangwang should appear in a pop-up window. Or if it is your first time, you may be prompted to install some plug-ins.
There is also standalone Wangwang Chat software, but it is noisy and I don’t like using it. It is probably most useful for Sellers who are online all day, but if you want to give it a try if you’d like. It has the added benefit of keeping official chat records.
When chatting with a supplier, start with a big ni hao. When they reply, copy/paste the link of the product you are looking at, and follow up with your questions. See our guide on What to Ask a Taobao Seller to learn more.
Update: if you have trouble getting the chatting to work right, try clicking the little chat button from a different page. You can find chat buttons on the search page, on the product page, on the seller page, and from your shopping cart. Each of these buttons may behave differently. So if you have problems with one, try another.
(The link from the product description page works best for me.)