Alipay – Your Transaction Control Panel
How to find Alipay
This is where you can manage all your Taobao transactions in one place. Here is a direct link to the Alipay Control Panel. If you are looking for this page later, here is how you find it.
- Starting from Taobao’s main page, click on 我的淘宝 My Taobao, at the top of the page.
- Then on the My Taobao page (pictured here), click on 管理交易 (manage transactions).
The Alipay Control Panel
How much money do I have on my account?
Check the green circle. I’m rich!
Transactions
Here you see your most recent transactions, including date, Seller info, etc…
Status
This is where you see what’s going on with your order (if it has shipped or not). Check out our sub-guide to Alipay order status.
Actions
This is where you want to look when you want to pay for your order, confirm that you received the order, etc… Check out our sub-guide to payment and other Alipay transactions.
Any problems here?
Let us know in the comments.
thank you very much for the extra info – I am now set up on alipay & just need to get to the post office!!
Rock on, Karen! Let us know if you run into any problems at the Post Office.
lol. i give up.
Hey Sam, if the Taobao process is too much of a hassle, you can still buy from Taobao with a Taobao Helper. They are great and cheap.
Hi there is one problem. As far as I understand Alipay requires china bank card. My friend said that alipay is tied to china bank card. So without any china bank account, how can we register for alipay?
Hi En,
Alipay will not prevent you from signing up as a buyer. But you will need to add money before you can buy anything. We advocate recharging via the China Post Office, but you can also link it to your China bank.
so i placed my taobao order and it perfectly turned out in the alipay control panel. but now i realize that i mispelled my pinyin adress!!! is there still a way to modify my adress in the control panel? or should i place a new order and cancel this one, if that would be possible?
anyways thank you very much for the great guide, really helped me a lot up until this point where i just copied the mispelled adress from a business card xD
Hi Ben, that depends if you have already paid for the order or not. if you haven’t paid yet, you can close out the transaction whenever you want. if you already paid, it means the seller is probably already starting to prepare for the shipment. Then, the first thing you should do is to leave an Wangwang message to the seller to tell him about it, and give him the right address. so if he hasn’t ship it yet, he can change it. if it’s already on the way, it’s also ok. as long as the phone number you left on the package is correct, the delivery guy would call you and confirm the address again(if he’s responsible enough, if not, the package would return back to the seller and maybe he’ll ask you to pay the shipping fee again and ship it out again, but usually delivery guys always call to confirm.) If you can’t speak or write Chinese, write in English and ask the seller to call the delivery for you. if in worst case, he don’t understand English either, hmmm, probably you’ll have to ask some of your Chinese friend around to help pick up the phone and talk to the delivery guy… Good luck~ =D
BTW, you can edit your address by going here, click “修改” (edit); then change to the correct spelling, after that, just hit the big orange “保存” (save) button. and it’s done.
First allow me to say that this website is brilliant!!
I used it few times already and told anyone I know about it, just brilliant! It’s always amazing how the obvious things are the cleverest one.
Anyway…
After I did some cloths shopping, I found out that one of the items has holes. To make the long story short, I’ve contacted the seller and he agreed to give me back 20Yuan, he asked me to confirmed the payment first and then he “sent through Alipay” (don’t know the professional term) this amount of money. Now, I need to confirm the refund but I don’t have a clue how to do it… Of course I have an account in Alipay (the one created during the registration to taobao) and I recharged my account through the post office but when I enter to confirm the refund I have the following message:
Please continue to complete the certification information: personal information and bank account information, for non-Chinese citizens, need to have a guarantor of information.
What does it mean?? Should I have a bank account to get refunds?
Your advices will be highly appreciated!
Re: taobaoaholic, Thanks for your comment! for your question, we have two post here on TFG, check out Refund After Receiving Product and Getting Identity-Certified with Alipay, hope they help. =)
Great! Getting Identity-Certified with Alipay seems to be exactly what I need. Although for 20Yuan I don’t think it’s worth the process but in second thought the things I can buy for 20Yuan in taobao…
anyway, thanks alot!
Hi, the seller has agreed to my request for refund. I have sent the goods back to him, and have confirmed receipt of goods. He said he has done his part and I need to “activate” the refund. He did not tell me how, and if I don’t activate within 5 days, the refund will go back to him again. What do I do? Any help will be appreciated. Thanks!
Hi Patrick, if you want to get refund, you’re not supposed to click the “确认收货”(confirm received product) button, if you click that, Alipay will release your money to the seller immediately. Instead, you should click the “退款”(refund) button. Please check out this guide.
Hi. Can you please tell me how to see purchases that are more than one week old? I have tried everything that I can find with no luck. I had some purchases that have not yet come through and I was giving them some time because of the holiday, but now can’t find them in the AliPay control page or anywhere else. There is one I’d like to find in particular to request a refund. Thanks.
Hi SB, You can go to “stuff I bought”(已买到的宝贝), in MyTaobao “我的淘宝” to check your recent purchases, it saves all your purchase record for upto 3 month. You can find the entrance at the top left corner of Taobao home page.
Thank you so much!
HI, i want to buy from taobao. and i am in china right now and have icbc account. but i just confused how to used n make the account in taobao,alipay,,how to connect both of them. can u tell me the step from first what should i do bcoz the website is using chinese n actually its a bit difficult for me to understand. thanks
Howdy LeeN,
To sign up for Taobao, check this guide. When you do, you should get an Alipay account created for you automatically which uses the same login/password info.
For payment, we recommend buying recharge cards from the China Post Office. It is much more simple and straightforward process.
Let us know if you need any more help – happy shopping!
Hello,
I am trying to change my email address on my Taobao and Alipay accounts (I have created an address only for online shopping)… but I am getting kind of lost! Where can I edit that information? Thanks!
I think that this link should take you where you need to go.
Hi,
First I have to say that I access this website almost everytime I buy from taobao, its so helpful! thanks.
I asked for refund and sent back the goods, seller said yes, I clicked all the way through and even put in my alipay password and it said success! but… I looked at my alipay account and it still doesnt not reflect the refund. Do you know why?
Hi Gina, when you send back the goods, did you keep a copy of the kuaidi receipt? did you fill out the kuaidi number information? You can double check your refund step with this guide, pay special attention to the last part. =)
I did 2nd recharged(1000 rmb) on last monday and follow yr steps …somehow my deposit didn’t come up.. I try to ask some helps..but no answer yet ..
What should I do
Hi Wanpen, Did you see the big green checkmark after you entered in your recharge numbers?
And when you go to this page, you don’t see your money.
Hi,
My Alipay password is different to my taobao password, I don’t recall doing this so now I can’t pay for any of my goods. I tried doing the password retriever but none of my usual passwords work… How can I correct this?
I should add:
About a year ago a Chinese friend helped us to register with taobao and Alipay but for some reason we weren’t successful, my username on taobao is also different to my alipay username… Maybe our first attempt to try and register on alipay was successful??? I don’t know… and advice?
Thank you
hi, im trying to find my balance on alipay and i followed the steps indicated above but it doesnt show my balance, it only shows the transactions made. please help. thanks.
Hi there, You sounds confused, you don’t have to follow any steps to check your balance, just click the direct link to the control panel, and the balance is right there at the left side on top of your list of transactions made. check again. =)
Hi Charmaine, It’s okay to have your Alipay user name different from your Taobao user name. as long as they are connected together under Alipay management, it will work. You buy/auction using your Taobao user name & password, and pay with your Alipay password, just remember to use different password on different steps.
If you forget your password, you can get them back by clicking “忘记密码(forget password)” or “找回登录密码”(get back my password) under the log in page. It will let you answer some of the questions you set to remind yourself, or if you can’t answer it, you’ll be prompt to provide your ID card number or passport number to confirm your identity.
HELP – I bought a RMB300 voucher from the post office but I only got 150 points???
Hi Blur, That’s very weird. We never had that problem before. You want to make sure that the slip says 300rmb, or possibly its an Alipay latency issue.
If your slip says 300rmb and its still not showing up on your account, give Alipay a call and tell them the number on your recharge slip. They will be able to track down the issue. Taobao Customer Service can be reached at 0571 – 88157858.
hello ! just want to ask..how to erase all the previously stuff that i bought..i want to clear my homepage. sometimes.. i have accidentally pressed the “buy now button” then it appears on my homepage history..now it’s too many of them already and i want to clear it..help !
Hi Jennifer, transaction records can’t be deleted on Taobao, but your history records will be automatically hided if they’re more than 6 months old. For the ones that you clicked the “buy now” button yet didn’t pay for, you can leave messages to the sellers to ask them to close out the transaction (关闭交易) for you, so that no unnecessary disputes would be caused.
thank you so much for the imformation ! now i know all my past transactions cannot be deleted.next time i’ll be careful not to click the “buy now ” button…to avoid trouble with the seller too..
Is there anyway to withdraw the money from your Alipay balance? I am leaving China very soon and I still have a couple hundred RMBs sitting in my account. The money was added by buying recharge cards from the China Post Office long before I opened online banking with ICBC. I was wondering if I could transfer the remaining balance into my bank account?
Ahhh… I just recharged my account yesterday (which I thought automatically registers for alipay) but it won’t let me buy anything. It won’t accept my taobao password and I have no other password. I tried 3 times and they froze my account saying I have to try back again in 3 hours. It’s the next day and it still won’t accept it. I didn’t register for alipay separately….. please help!
Hi Helen, Please check out this guide for registering for Alipay.
Hi Susan, In order to prevent money washing using Alipay, user were not allowed to cash out balance in the Alipay account unless it’s money earned through online selling. so basically, you have 4 options:
1. The simplest way is to spend all your left balance shopping online.
2. If your money was recharged into Alipay account through a bank account, you can follow the “cash out”（提现） guide pasted below, when it says “fails”, (coz it’s not money you earned online,) then click the “原路退回” (return to where it’s from)button appears beside it, this is an option to send an email to Alipay service staff, to apply for manual handling of your money to be sent back to the account where the money was from. (Here’s a link to the screenshot guide: http://club.alipay.com/help/show_help—-6082850-.htm#no)
3. If your money was recharged into Alipay account using un-returnable channels like post office or machines in 24hour stores, you’ll have to find a very good, trustable Chinese friend, and transfer your money to his Alipay account. In this way, it will appear as the money your friend made online, so s/he can cash it out easily and give it back to you. You can follow this guide(http://taobaofieldguide.com/advanced-tactics/transfer-money-to-another-alipay-user) for how to transfer money online. Read this guide closely, you’ll have to make sure your friend’s Alipay account is certified account, or else, s/he won’t be able to cash out money, also notice there’s some fee charged by Alipay for transferring money online.
4. If the you really want to cash out, yet the above procedure is too much for you, see if you can find a close friend who also have a habit of shopping on Taobao, and is an Alipay ID-certified user who can receive transfers, transfer the Alipay balance to his/hers account to exchange for cash. =) (only do this with close friends that you can trust.)
Hope this will help. Good luck, friend!
Hello! How can I add to the account Alipay my VISA card? I am from Russia. Bank of Russia.
Hi Nataly, currently Alipay doesn’t support recharging from oversea bank cards.
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