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Alipay – Checking Your Order Status

order status on alipay Alipay Checking Your Order Status taobao international

Where’s My Stuff?

That’s probably what you want to know. Well, there are a few likely scenarios:

Waiting for the Buyer to pay 等买家付款

If you didn’t type in your password to confirm payment directly after ordering, then you may need to return to this screen to pay. Click on the 付款 link to pay for your order, or check our guide to Alipay transactions. 

Buyer has paid, waiting for Seller to ship 买家已付款，等待卖家发货

If this message persists for more than a few days, you should contact the Seller. They may be out of the product in question, or waiting to confirm some details with you. Ideally you can contact the Seller to confirm these details before you buy. See our Guide to Chatting with the Seller.

Seller has shipped, waiting for Buyer to confirm receipt 卖家已发货，等待买家确认

If you haven’t already received it, your package should be on it’s way. Don’t confirm until you receive the goods and everything checks out okay. Or contact the Seller if you are experiencing a delay.

The Transaction is Complete 交易成功

You have received the product and paid for it. Success!

The Transaction is Canceled 交易关闭

Maybe the Seller was out of stock. Maybe you never came back to pay. Somehow, transaction never happened. 

If you see any other messages in this area, please let us know in the comments. 

Back to the Alipay Control Panel Guide

More on Alipay Payment, Confirmation and other ways to handle transactions

6 Comments »

  • Aaron R. said:

    Hey, I ordered the same product two times by accident. I paid one of them, the other one is still waiting. Can I delete the false one anyhow?
    Or dont I have to?
    Greetz, and thanks for the great guide!

    # 7 November 2009 at 12:40 pm
  • The Field Guide (author) said:

    Hi Aaron, it’s easy if you didn’t pay for the duplicated one, just leave a wangwang chat message to the seller, explain the situation and ask him/her to close out the transaction. sometimes the seller is too busy to respond or to close out it, but you don’t have to worry about that, it will eventually be closed after several days. they’ll not ship anything if you didn’t pay. =)

    # 8 November 2009 at 10:09 am
  • Yulia said:

    Hello! Thank you for this great guide through wild forest of chinese shopping!
    I found this notice
    提醒卖家发货.
    Decode it, please.

    # 11 May 2010 at 5:26 pm
  • laobanniang said:

    Haha, This means “Remind the seller to ship it asap”. Happy shopping!!

    # 13 May 2010 at 5:14 pm
  • Laurel said:

    I’m trying to figure out what this means: 等待对方发货. This is listed under the status. Thanks…

    # 30 September 2010 at 11:44 am
  • laobanniang said:

    Hi Laurel, that means “waiting for the supplier to ship the goods”.

    # 15 October 2010 at 4:48 pm

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